Frequently Asked Questions

Ordering

How do I track my order?

We’ll send you a link to track your order in an email once your order ships. The full tracking information should appear about 24 hours after you first receive the link.

Can I ship items to multiple addresses?

No. We can’t split an order to ship to multiple addresses. But shipping is always free, so send as many orders as you need!

How can I change or cancel my order?

If you need to make a change to your order, contact help@cookpotluck.com and we’ll help you out right away.

How do I check the status of my order?

You can check the status of your order through the email with the subject line that starts with “Your Potluck Order.” The “Order Status” link inside of it will take you to the page you need.

I received an incomplete order.

We’re really sorry about that! Reach out to help@cookpotluck.com and we’ll make sure to get you everything you ordered.

Tracking shows delivered but I haven’t received anything.

Reach out to help@cookpotluck.com and we’ll help you figure out what happened to your package.

Which payment methods do you accept?

We accept the following payment methods: Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Paypal. We also accept ApplePay if you’re on an Apple device.

Shipping

What are the available shipping options?

 

Shipping Method Cost Delivery Time Carrier
Standard FREE 5-7 business days UPS Ground / SurePost
Expedited $25 2-3 business days UPS Next Day Air

 

Which orders will be charged sales tax?

We collect sales tax for orders shipped to New York and New Jersey.

Can I ship to a PO Box?

We can’t ship to PO Boxes just yet.

Can I ship to Hawaii, Alaska or APO address?

We can’t ship to Hawaii, Alaska, or APO addresses yet. But if you’re interested in bringing Potluck to these locations, send us an email to help@cookpotluck.com and we’ll let you know when we’re ready.

Can I ship to foreign countries?

We only offer shipping within the continental United States. If you’re interested in Potluck but live outside of the US , send us an email to help@cookpotluck.com and we’ll let you know when we’re able to ship internationally.

When can I expect delivery?

Delivery for standard orders is 5-7 business days. Check the link in your order shipment email to track your package.

Returns and Replacements

What is your return policy?

We’re happy to accept returns within 30 days of your purchase. We offer full refunds in the form of original payment, but ask that you pay the shipping cost to return the products to us.

How do I return an item?

Email help@cookpotluck.com with the subject line “Return” and we’ll get started on processing your return.

My order arrived damaged/defective.

We’re sorry to hear that. Email help@cookpotluck.com and we can replace the damaged items.

I received an incomplete order.

That’s not good! Email help@cookpotluck.com and we’ll replace the missing items.

I received the wrong item.

Sorry about that. Let us help. Email help@cookpotluck.com and we’ll get that fixed right away.

Contact

How can I get in touch?

Email us at help@cookpotluck.com and we will be in touch with you shortly.